Help

If you are experiencing difficulties with any aspect of the web site, you can check this page to see if it has been previously noted and addressed.

If you continue to experience difficulties, please call us on: 0161 927 9524

Below is a FAQ (Frequently Asked Questions) list which includes common questions and the corresponding answers or instructions for resolving the problem you are experiencing.

Please check through it to see if there is anything that relates to you or may be of assistance.

FAQ:

• When I click on picture links, nothing happens or a "Page cannot be displayed" error is shown.

  • You should first check your internet connection by visiting another web site to make sure you have not been disconnected.

    If you have not been disconnected and other pages and pictures on our web site are viewable then there may be a problem with the picture link.

    Try waiting a few minutes, closing your browser (most likely Internet Explorer), loading it again and then trying to view the picture again.

    If the problem persists and other pictures on the page are viewable, then please let us know either by phone, e-mail, or our feedback form.

    We apologise for any inconvenience caused by faulty links and will always correct errors as fast as possible once alerted to a problem.

• When I try to access your site at www.colincooke.com a "Page cannot be displayed" error is displayed.

  • We appreciate that you will not be able to access this information if you are in fact experiencing this particular problem, but this problem is almost always temporary and this information can be accessed when the site returns to being fully operational.

    As stated in the previous answer, as long as you can access other web sites and you know you are still connected to the internet, this problem is only temporary and will resolve itself after a short period of time.

    This problem is caused by a high load on our web site servers and we are actively looking into ways of reducing and eliminating this problem.

    Again, we apologise for any inconvenience caused by our sites' inaccessibility and will endeavour to improve the availability of our web site service until it becomes 100% accessible 100% of the time.

• I'm worried about entering my credit/debit card details into the online order form. Can you assure me that your order form and feedback forms are secure?

  • All our online forms use industry standard security technology to ensure any information you enter is secure as is it transmitted over the internet to ourselves. While we cannot guarantee absolutely the security of this information as it is transmitted, rest assured that it is at least as secure as either a telephone call or a letter sent through the post, and at least as secure as other, major e-commerce web sites such as eBay and Amazon who use similar technology to protect your personal information.

• Is there a way to include pictures on the forum when I post a message?
  • Yes. If you are experiencing difficulties including images on the forum, please contact us for further assistance.